- Openness and transparency
HIKE IT is committed to protecting your privacy and respects and upholds your rights. By using this website, you agree to and consent to the collection, use, holding and disclosure of personal information by HIKE IT as set out in this policy.
- Personal information
Personal information is information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from that information or opinion. Personal information we may collect from you includes, without limitation, your name, address, email address, telephone number(s) and date of birth.
HIKE IT will collect personal information only by lawful and fair means and not in an unreasonably intrusive way. If it is reasonable and practical to do so, HIKE IT will only collect personal information about you directly from you. HIKE IT will not collect personal information unless the information is reasonably necessary for our functions and activities.
HIKE IT may enter into arrangements with third parties to collect your personal information in circumstances where the third party notifies you, at the time of collection, that your personal information will be provided to HIKE IT.
If you use a pseudonym when dealing with us or you do not provide identifiable information HIKE IT may not be able to provide you with any or all of our services as requested. If you wish to remain anonymous when you use our website do not sign into it or provide any information that might identify you.
HIKE IT requires individuals to provide accurate, up-to-date and complete personal information at the time it is collected.
- What does HIKE IT do with your personal information?
In addition to any purpose notified to you at the time of collection HIKE IT uses your personal information for the purposes of:
- providing our services to you;
- our internal management needs;
- our marketing activities;
- responding to any inquiries or comments that you submit to us;
- any other purpose you have consented to; and
- any use which is required or authorised by law.
- Disclosure of personal information
HIKE IT may disclose your personal information:
- to third-parties we ordinarily engage for the above purposes;
- any person or entity to whom you have consented to HIKE IT disclosing your personal information to; and
- any person or entity to whom we are required or authorised to disclose your personal information to in accordance with the law.
- Access and Management
You may request access to your personal information in our customer account database, or seek correction of it, by contacting our customer service team. See section 8: Contact information.
HIKE IT may charge a reasonable fee that is not excessive to cover the charges of retrieving your personal information from our customer account database. HIKE IT will not charge you for making the request.
If you believe that HIKE IT holds personal information about you in our customer account database that is not accurate, complete, up-to-date, relevant or information that is misleading then you may request its amendment and HIKE IT will respond to your request within a reasonable time. HIKE IT will not charge you for correcting your personal information.
If HIKE IT no longer needs your personal information for any the purposes set out in this policy, or as otherwise required by law, HIKE IT will take such steps as are reasonable in the circumstances to destroy the information or to de-identify it.
HIKE IT will take reasonable steps to protect the personal information it holds from misuse, interference and loss and from unauthorised access, modification or disclosure.
- Opting Out
At any time you may opt out of receiving direct marketing communications from us. Unless you opt out, your consent to receive direct marketing communications from us and to the handling of your personal information as detailed above, will continue. To opt out email support@TrakRacer.com.au.
- Cross-border disclosure
HIKE IT may transfer your personal information to a person who is in a foreign country to assist HIKE IT in providing you with the service that you have requested.
- Contact information
If you require further information regarding this policy or wish to make a complaint about a breach of the APPs by HIKE IT, please contact us at support@TrakRacer.com. A senior member of staff will review your complaint within 5 business days and respond to you in writing advising what action(s) HIKE IT will take as a result of your complaint.
- HIKE IT website
When transmitting personal information from your computer to the HIKE IT website, you must keep in mind that the transmission of information over the Internet is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, HIKE IT will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.
The HIKE IT website may use “cookies” to help personalise your online experience and save you time. You have the ability to accept or decline cookies. If you choose to decline cookies, you may not be able to fully experience the interactive features of the HIKE IT website.